NOTICE

Important notices

Title

Size exchange Method

Posted by CS rabbit(ip:)

Date 2016-11-07 17:46:03

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SIZE EXCHANGE

 

ALICEEVE’s size exchange rule is comply with Korea national rule.
If you want size exchange, pls check below process first and contact us with CS board within 3days after receiving item.
Aftre using costume in Animation festival or individual photo shooting may not be exchange and money refund.

 

1.  Size exchange process


1) Submit information on 1:1 CS board within 3days after receiving item. 
2) Transit shipping fee (For receiving size changed item)
3) After comfirmation of registration on 1:1 CS board, Send previous item to ALICEEVE within 48 hours(Shipping fee must pay the bill up front)
4) After receiving previous item at ALICEEVE, check condition and Tag
5) Send new Size item

 

2. Below case, may not be size exchange


1) After removing Tag on item
2) If there is damage on item 
3) If there is no item to change ( In this case, you can get refund)

 

Thank you

 

 

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